Provider Support Helping Members

Free Interpreting Services

Free interpreter services are available to Anthem Blue Cross (Anthem)
members enrolled in publicly funded programs.

Telephone interpreters

During business hours, members and providers may call the Customer Care Center at 1-800-407-4627. After hours, call MedCall at 1-800-224-0336.

  1. Give the customer care associate the member’s ID number.
  2. Explain the need for an interpreter and state the language.
  3. Wait on the line while the connection is made
  4. Once connected to the interpreter, the associate or MedCall nurse introduces the Anthem member, explains the reason for the call and begins the dialogue.

Face-to-face interpreters including sign language

Members and providers may call the Customer Care Center at 1-800-407-4627 to schedule services during business hours. Seventy-two business hours are required to schedule services, and 24 business hours are required to cancel. Providers may also schedule by emailing a request to ssp.interpret@anthem.com. Registration with our secure email is required. Please type “secure” in the subject line.

TTY and Relay Services
(for members with hearing loss or speech impairment):

During business hours, call the Anthem TTY line at 1-888-757-6034.

Program Resources

Free Interpreting Services

This single-page brochure spells out the following phrase in 12 different languages: If you need an interpreter, point to your language and we will call one for you. This service is free.

Interpreter Services Desktop Reference

Includes a program description, tips for working with an interpreter, and a page in 12 languages that reads: One moment please while I call an interpreter. This service is free.

Request/Refusal Forms for Interpretive Services