Provider Support Helping Members

Disease Management Centralized
Care Unit (DMCCU)

The Anthem Blue Cross and Blue Shield (Anthem) Disease Management Centralized Care Unit (DMCCU) is based on a system of coordinated care management interventions and communications designed to help physicians and other health care professionals manage members with chronic health conditions. DMCCU services include a holistic, member-centered care management approach that allows care managers to focus on multiple needs of members.

Our disease management programs include:

  • Asthma
  • Bipolar disorder
  • Chronic obstructive pulmonary disorder
  • Congestive heart failure
  • Coronary artery disease
  • Diabetes
  • HIV/AIDS
  • Hypertension
  • Major depressive disorder
  • Schizophrenia
  • Substance use disorder
  • Attention deficit hyperactivity disorder
  • Chronic kidney disease
  • Autism/pervasive developmental disorder

The 14 condition-specific disease management programs allow us to manage more than one disease to meet the changing health care needs of our member population

DMCCU also offers weight management and smoking cessation services.

Program features
  • Proactive identification process
  • Evidence-based Clinical Practice Guidelines from recognized sources
  • Collaborative practice models that include the physician and support providers in treatment planning
  • Continuous self-management education, including:
    • Primary prevention
    • Behavior modification
    • Compliance and surveillance
    • Home visits
    • Case management for high-risk members
  • Ongoing process and outcome measurements, evaluation and management
  • Ongoing communication with providers regarding patient status

Call Provider Helpline at 1-866-408-6132 for Hoosier Healthwise, 1-800-345-4344 for Healthy Indiana Plan and 1-844-284-1798 for Hoosier Care Connect.

Who Is Eligible?

All members with any condition listed above are eligible. Eligible members are identified through:

  • Continuous case finding welcome calls
  • Claims mining
  • Referrals

As a valued provider, we welcome your referral of patients who can benefit from additional education and care management support. Our care managers will work collaboratively with you to obtain your input in the development of care plans. Members identified for participation in any of the programs are assessed and risk-stratified based on the severity of their condition. They are provided with continuous education on self-management, which includes primary prevention, behavior modification and compliance, as well as case/care management for high-risk members. Program evaluation, outcome measurements and process improvements are built into all programs. Providers are given telephonic and/or written updates regarding patient status and progress.

Disease Management Centralized Care Unit
Provider Rights & Responsibilities

You have the right to:

  • Have information about Anthem, including:
    • Provided programs and services
    • Our staff
    • Our staff’s qualifications
    • Any contractual relationships
  • Decline to participate in or work with any of our programs and services for your patients.
  • Be informed of how we coordinate our interventions with your patients’ treatment plans.
  • Know how to contact the person who manages and communicates with your patients.
  • Be supported by our organization when interacting with patients to make decisions about their health care.
  • Receive courteous and respectful treatment from our staff.
  • Communicate complaints about DMCCU. (See our provider complaint and grievance procedure.)

The Anthem DMCCU and our disease management programs do not advertise, market or promote specific products or services to members or providers.

The Anthem DMCCU and our disease management programs do not have any financial ownership arrangements with anyone who advertises, markets or provides the goods and services we offer.

Page Last Updated: 04/25/17