News & Announcements

The Provider Workforce Capacity Survey: FSSA Needs Your Help!

The Indiana Family and Social Services Administration (FSSA) is requesting provider participation in the Provider Workforce Capacity Survey. This important and brief survey (approximately 15 - 20 minutes) will provide information specific to the workforce supply for patients with substance use disorder (SUD).

Prior authorizations to be submitted electronically

Effective January 1, 2021, Medicaid providers will be asked to submit prior authorizations electronically according to Indiana legislation outlined in House Bill 1546.

Sign up to receive email from Anthem Blue Cross and Blue Shield

In order to communicate more efficiently with providers, Anthem Blue Cross and Blue Shield (Anthem) is now sending some bulletins, policy change notifications, prior authorization update information, educational opportunities and more to providers via email. Email is the quickest and most direct way to receive important information from Anthem. To receive email from Anthem (including some sent in lieu of fax or mail), fill out the following form.

Racial Trauma Forum invite

Please join us to hear from a diverse panel of experienced Motivo* and Anthem Blue Cross and Blue Shield professionals on addressing racial trauma with your patients as well as navigating your experiences and perspectives, ensuring culturally competent care and self-care.

Provider Coding Education (CME/CEU) Webinars and on-demand trainings are now available!

Enjoy informative webinars designed specifically for network providers, coders, billers and office staff. A variety of helpful and educational topics relating to coding and documentation, claims and billing issues, member care, quality measures, and more are available

Provider demographics update

Anthem partners with AIM Specialty Health®* (AIM), a leading specialty benefits management company that provides services like radiology, cardiology, genetic testing, oncology, musculoskeletal, rehabilitation, sleep management and additional specialty areas (services vary by state). Partnerships like this require Anthem provider demographic information (group or practice name, additional providers added to the group/practice, location) is current and accurate to avoid provider and member abrasion.

Availity Provider Article and FAQs

Starting April 27, 2020, Anthem will launch the use of Availity’s Medical Attachment functionality for electronic communications. This new functionality allows providers to upload medical records and itemized bill information electronically instead of through traditional paper communications. This functionality can improve communications for medical record requests and receipt and will not impact the audit program.

Clinical Criteria Web Posting September 2019

On September 19, 2019, the Pharmacy and Therapeutics (P&T) Committee approved the following Clinical Criteria applicable to the medical drug benefit for Anthem Blue Cross. These policies were developed, revised or reviewed to support clinical coding edits..

Pharmacy benefit manager change to IngenioRx

Effective October 1, 2019, IngenioRx will become the pharmacy benefit manager (PBM) for prescription drugs, home delivery pharmacy and specialty pharmacy for Anthem Blue Cross and Blue Shield members.

NPI/Taxonomy Rules

Recent months have resulted in provider reimbursement challenges, most notably with billing according to the NPI/Taxonomy rules as outlined in IHCP bulletin BT201768 which is found at

Billing Appropriate NPI and Taxonomy

In an effort to further educate the provider community, Anthem Blue Cross and Blue Shield (Anthem) has added detailed information to the NPI and Taxonomy Bulletin released in June of this year.

Other NPI/Taxonomy Resources

IHCP Provider Bulletin BT201768

Page Last Updated: 12/03/2020