Provider Support Quality Assurance

Quality Improvement

The goal of Anthem Blue Cross and Blue Shield is continuous, measurable improvement in the delivery of and access to high quality health care. We follow regulatory and accrediting body requirements to monitor and evaluate the quality, safety and appropriateness of the medical and behavioral health care services offered in our health network. See Chapter 19 in our Provider Manual for detailed information regarding our quality improvement programs.

Anthem Blue Cross and Blue Shield (Anthem) Quality Toolbox


We want to make sure you have all the tools you need to deliver quality care to your patients effectively, efficiently and in a timely manner. Below are some key resources to assist you in providing cost-effective health care solutions.

For your patients


Empowering your patients to take control of their health and well-being is vital to achieving better outcomes. Here are some helpful materials for your patients about Anthem benefits and important health education.

Page Last Updated: 09/09/2020