Contact Us

We have two centralized, easy-to-use Provider Services numbers for all of your questions or concerns:

Use these numbers to reach the following departments:

Medicaid Providers: 1-800-901-0020
You can also email us at
Medicaid/Medicare Providers: 1-855-817-5788
You can also email us at

  • 24/7 Nurse Help Line
  • Behavioral Health
  • New Baby, New Life
  • Prior Authorization: Local Richmond calling area
  • Prior Authorization: Toll‐Free
  • Provider / Member Services

LTSS Providers: LTSS Provider Relations staff