Contact HealthKeepers, Inc.
Provider Services
Contact Anthem HealthKeepers Plus Provider Services to reach staff in any of the following departments:
- 24/7 NurseLine
- Behavioral Health
- Benefits/Eligibility
- Claims
- Member Interpreter Services
- Pharmacy
- Prior Authorizations
- Provider Network Representatives
Interpreter services are available over the phone or through telehealth. In person interpretation services are available on a case-by-case basis and must be prior authorized. Requests can be scheduled up to one month in advance and no less than five days before a routine visit, or 24 hours prior to rendering acute care services.
Anthem HealthKeepers Plus
Phone:
800-901-0020
(TTY/TDD: 711)
Fax:
866-408-7087
Email a Provider Experience associate
Did you know that most questions and issues can be resolved by using the Anthem HealthKeepers Plus self-service tools? Please use Availity for inquiries like payment disputes, provider data updates, claims status, member eligibility, etc. You can also live chat with a Healthkeepers, Inc. associate from within the Availity Portal.
For other issues, you can message the Provider Experience team. Your Provider Experience representative will respond – usually within two business days.
Other contacts
Case/Utilization Management
Phone:
844-533-1994
CarelonRx (Pharmacy)
Phone:
833-253-4452
Long-term Services and Supports (LTSS)
Submit paper claims to:
HealthKeepers, Inc.
Anthem HealthKeepers Plus Claims
Mail drop VA2000S110
P.O. Box 27401
Richmond, VA 23279-0001
Provider tools & resources
- Log in to Availity
- Launch Provider Learning Hub Now
- Learn About Availity
- Prior Authorization Lookup Tool
- Prior Authorization Requirements
- Claims Overview
- Member Eligibility & Pharmacy Overview
- Policies, Guidelines & Manuals
- Referrals
- Forms
- Provider Training Academy
- Pharmacy Information
- Electronic Data Interchange (EDI)