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Disease Management/Population Health

Disease Management (DM) is based on a system of coordinated care management interventions and communications designed to assist Anthem HealthKeepers Plus physicians and others in managing members with chronic conditions.

Our mission

The mission of the DM program is to improve the health and quality of life for the members served by encouraging member self-care efforts, coordinating health care education and providing interventions along the continuum of care.

DM services include

  • A holistic, member-centric approach to disease management focusing on the needs of the member through telephonic and community-based resources.
  • Motivational interviewing techniques used in conjunction with member self-empowerment
  • The ability to manage more than one disease to meet the changing health care needs of our member population.
  • Weight management and smoking cessation education.

DM programs include:

  • Asthma
  • Bipolar disorder
  • Coronary artery disease (CAD)
  • Congestive heart failure (CHF)
  • Chronic obstructive pulmonary disease (COPD)
  • Diabetes
  • HIV/AIDS
  • Hypertension
  • Major depressive disorder (MDD) — adults
  • Major depressive disorder (MDD) — children/adolescents
  • Schizophrenia
  • Substance abuse disorder (SUD)

Our programs feature:

  • Proactive population identification processes
  • Evidence-based national practice guidelines.
  • Collaborative practice models to include physician and support-service providers in treatment planning for members.
  • Continuous patient self-management education, including primary prevention, coaching related by healthy behaviors modification programs and compliance/monitoring, and case/care management for high-risk members.
  • Ongoing communication with primary and ancillary providers regarding patient status.
  • NCQA accreditation for nine of our programs, which incorporate outreach, education, care coordination, and follow-up to improve treatment compliance and enhance self-care.

DM programs are designed to:

  • Address gaps in care.
  • Improve the understanding of disease processes.
  • Improve the quality of life for our members.
  • Support collaboration to develop member-centered goals and interventions.
  • Support relationships between the member and network providers.
  • Increase network provider awareness of DM programs.
  • Reduce acute episodes requiring emergent or inpatient care.
  • Identify barriers to health care and address by referring members to appropriate community resources.

Who is eligible?

Members diagnosed with one or more of the above conditions are eligible for DM services.

What are the benefits of collaborating with DM?

  • Maximize your time — If you have patients with one or more of the conditions listed above who could benefit from additional education or care management, we encourage you to refer them to DM.
  • Collaborative treatment plans — DM invites your input for patient treatment plans. We provide you with DM information and the most up-to-date Clinical Practice Guidelines (CPGs) to assist you in creating an individual plan of care.
    • CPGs are available on the secure provider website (login is required). CPGs can also be requested at any time.
  • Receive feedback on your patients between appointments — You can access Patient360 to obtain feedback on your members regarding their care plans and condition management while enrolled in DM.

What if I need assistance?

Hours of operation

DM case managers are registered nurses and are available from 8:30 a.m. to 5:30 p.m. local time, Monday through Friday. Confidential voicemail is available 24 hours a day. The 24/7 NurseLine is available 24 hours a day, 7 days a week for our members.

Contact information

You can call 1-888-830-4300 to reach a DM case manager. Your patients can get information about DM program services by visiting our Virginia Provider website or calling 1-888-830-4300.

Hours of Operation

  • Our case managers, who are licensed nurses, are available from 8:30 a.m. to 5:30 p.m. local time Monday through Friday.
  • Confidential voice mail is available 24 hours a day.
  • The 24/7 NurseLine is available 24 hours a day, 7 days a week for our members.

Contact Information

Please call 1-888-830-4300 to reach one of our case managers.

Your patients can get information about disease management program services by visiting our website or calling 1-888-830-4300.

Provider rights and responsibilities

You have additional rights and responsibilities including the right to:

  • Obtain information about the organization’s services, staff qualifications and any contractual relations.
  • Decline to participate in or work with the organization’s programs and services on behalf of their patients.
  • Be informed on how the organization coordinates interventions with care plans for individual members.
  • Know how to contact the case manager responsible for managing and communicating with their patients.
  • Be supported by the organization when interacting with members to make decisions about their health care.
  • Receive courteous and respectful treatment from the organization’s staff.
  • Communicate complaints to the organization.

These rights and responsibilities are available to you in written format upon request to DM by calling 1-888-830-4300.

Disease Management and our programs do not advertise, market or promote specific products or services to members or providers. Disease Management and our programs do not have any financial ownership arrangements with anyone who advertises, markets or provides the goods and services we offer.

    * Availity, LLC is an independent company providing administrative support services on behalf of HealthKeepers, Inc.

How can you use Disease Management services?

Maximize your time

As a valued provider, you can increase your efficiency by referring...Read More your patients with asthma, bipolar disorder, CAD, CHF, COPD, diabetes, HIV/AIDS, hypertension, MDD, schizophrenia and substance use disorder who could benefit from education or care management to our Disease Management team. Read Less

Get help with treatment plans

To assist in managing patients, our Disease Management team requests your input for patient...Read More treatment plans. Disease Management information and the most up-to-date Clinical Practice Guidelines are provided to assist you in creating an individualized plan of care. Read Less

Receive feedback on your patient

Providers can access Patient360 to obtain feedback on...Read More their members regarding their care plans and condition management while enrolled in Disease Management. Read Less


    If you wish to refer your patient for Disease Management services, please use the