News & Announcements

Change to transportation vendor

Effective August 1, 2020, Southeastrans will no longer provide transportation services for members enrolled in Anthem HealthKeepers Plus and Anthem CCC Plus. The new transportation vendor, Access2Care,* will be open 24/7, 365 days of the year.

Department of Health and Human Services announces additional distributions from the Provider Relief Fund to eligible Medicaid and Children’s Health Insurance Program providers (June 15, 2020)

HealthKeepers, Inc. is closely monitoring COVID-19 developments how they will impact our Anthem HealthKeepers Plus members and our health care provider partners. Our clinical team is actively monitoring external queries and reports from the CDC to help us determine what action is necessary on our part.

    Prior authorization requirements for angiographic evaluation of stenotic or thrombosed dialysis circuits

    Effective August 1, 2020, HealthKeepers, Inc. will change prior authorization (PA) requirements for angiographic evaluation of stenotic or thrombosed dialysis circuits.

      Updates to AIM Sleep Disorder Management Clinical Appropriateness Guideline

      Effective for dates of service on and after August 16, 2020, the following updates will apply to the AIM Specialty Health®* (AIM) Sleep Disorder Management Clinical Appropriateness Guideline.


      Medicaid Outpatient Fee Schedule


      Provider Orientations

      You and your staff are invited to a webinar covering information for members enrolled in Anthem HealthKeepers Plus; the Medallion 4.0 Medicaid Managed Care program and Anthem CCC Plus.


      Availity Provider FAQ and Availity Notification

      Starting March 9, 2020, HealthKeepers, Inc. will launch the use of Availity’s Medical Attachment functionality for Anthem HealthKeepers Plus electronic communications. This new functionality allows providers to upload medical records and itemized bill information electronically instead of through traditional paper communications. This functionality can improve communications for medical record requests and receipt and will not impact the audit program.


      Update: electronic visit verification transition period extended

      The Department of Medical Assistance Services (DMAS) announced they have extended the electronic visit verification (EVV) implementation transition period to ensure providers can successfully comply with the EVV requirements. DMAS has extended this period through March 31, 2020. During this transition period, agency providers will continue to be reimbursed for Anthem HealthKeepers Plus claims that do not meet EVV compliance requirements by HealthKeepers, Inc.


      New! Demographic Updates Made Easy

      Anthem HealthKeepers Plus providers should update provider demographic information online via the revised Provider Maintenance Form. Update options include: adding an address location, changing a name or tax ID, provider leaving a group or a single location, adding and updating phone/fax numbers, closing a practice location, and more. Visit the form page to review more update options.

      Provider Maintenance Form

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