COVID-19 News and Updates

Reimbursement for outpatient physical therapy, occupational therapy and speech therapy services via telehealth

Effective April 28, 2020, per guidance received from the Department of Medical Assistant Services (DMAS) and to continue to support provider and members during the COVID-19 pandemic, HealthKeepers, Inc. reimburses for outpatient physical therapy, occupational therapy, and speech therapy services, including evaluations, via telehealth for Anthem HealthKeepers Plus members.


Listen now! Webinar recording available from HealthKeepers, Inc. for network providers on SBA loans and other federal relief programs in response to COVID-19

We are committed to helping care providers learn how you can secure resources to support yourselves and your business during the COVID-19 crisis. On April 30, 2020, we hosted a webinar to share information and resources with network providers regarding opportunities to access loans through the U.S Small Business Administration (SBA) and other federal programs in response to the economic impact of COVID-19 on care providers that are also small employers.


Developmental Disabilities (DD) and Commonwealth Coordinated Care (CCC) Plus Waivers: Provider Flexibilities Related to COVID-19

A memo from Karen Kimsey, Director, Department of Medical Assistance Services (DMAS) to all providers participating in the Virginia Medicaid and FAMIS programs.


COVID-19 Facility Closure List from DMAS


Federal resources available for health care providers and employers in the federal CARES Act

During the COVID-19 crisis, care providers are working to keep the country running while navigating the financial impact it is having on them. Anthem, Inc., the parent company of HealthKeepers, Inc., advocated for Congress to provide sufficient funding for hospitals to be able to address those in need of care, and we strongly support federal and state efforts to address the financial needs of care providers.


COVID-19 update: HealthKeepers, Inc. suspends select prior authorization rules and announces significant policy adjustments in response to unprecedented demands on health care providers

HealthKeepers, Inc. recognizes the intense demands facing doctors, hospitals and all health care providers in the face of the COVID-19 pandemic. Today, unless otherwise required under state and federal mandates, HealthKeepers, Inc. health plans will suspend select prior authorization (PA) requirements, member cost sharing, claims review and handling protocols to allow health care providers to focus on caring for patients diagnosed with COVID-19 who are enrolled in Anthem HealthKeepers Plus.


Clarifications and Changes: Behavioral Health and ARTS Provider Flexibilities Related to COVID-19

Behavioral Health and ARTS providers are advised of the following new flexibilities and requirements. This guidance is in addition to the first memo dated March 19, 2020, “Provider Flexibilities Related to COVID‑19."


Guidelines for Providers of Behavioral Health and Developmental Services Following the Issuance of Executive Order 53 on March 23, 2020

Virginia Department of Behavioral Health & Developmental Services: Guidelines for Providers of Behavioral Health and Developmental Services Following the Issuance of Executive Order 53 on March 23, 2020.


DMAS COVID-19 Frequently Asked Questions (March 26, 2020)

Virginia Medicaid is Taking Action to Fight COVID-29


Changes related to COVID-19 (March 25, 2020)

HealthKeepers, Inc. continues to closely monitor COVID-19 developments and how the novel coronavirus will impact our members and providers.


Provider Flexibilities Related to COVID-19 (March 19, 2020)

This memo sets out the Agency’s initial guidance on the flexibilities available to providers in light of the public health emergency presented by the COVID-19 virus.


Authorizations extended for LTSS services due to COVID-19

HealthKeepers, Inc. will automatically extend current authorizations for LTSS services for Anthem HealthKeepers Plus members that are scheduled to expire prior to May 11, 2020 for an additional 60 days.