News & Announcements

COVID-19 information from HealthKeepers, Inc. (March 26, 2020)

Anthem is closely monitoring COVID-19 developments and how the novel coronavirus will impact our customers and provider partners. Click below for the latest information for Providers.

  • COVID-19 information from HealthKeepers, Inc. (March 26, 2020)
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    DMAS COVID-19 Frequently Asked Questions (March 26, 2020)

    Virginia Medicaid is Taking Action to Fight COVID-29

    • DMAS COVID-19 Frequently Asked Questions (March 26, 2020)
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      Changes related to COVID-19 (March 25, 2020)

      HealthKeepers, Inc. continues to closely monitor COVID-19 developments and how the novel coronavirus will impact our members and providers.

      • Changes related to COVID-19 (March 25, 2020)
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        Provider Flexibilities Related to COVID-19 (March 19, 2020)

        This memo sets out the Agency’s initial guidance on the flexibilities available to providers in light of the public health emergency presented by the COVID-19 virus.

        • Provider Flexibilities Related to COVID-19 (March 19, 2020)
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          Authorizations extended for LTSS services due to COVID-19

          HealthKeepers, Inc. will automatically extend current authorizations for LTSS services for Anthem HealthKeepers Plus members that are scheduled to expire prior to May 11, 2020 for an additional 60 days.

          • Authorizations extended for LTSS services due to COVID-19
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            Medicaid Outpatient Fee Schedule

             

            Provider Orientations

            You and your staff are invited to a webinar covering information for members enrolled in Anthem HealthKeepers Plus; the Medallion 4.0 Medicaid Managed Care program and Anthem CCC Plus.

             

            Availity Provider FAQ and Availity Notification

            Starting March 9, 2020, HealthKeepers, Inc. will launch the use of Availity’s Medical Attachment functionality for Anthem HealthKeepers Plus electronic communications. This new functionality allows providers to upload medical records and itemized bill information electronically instead of through traditional paper communications. This functionality can improve communications for medical record requests and receipt and will not impact the audit program.



             

            Update: electronic visit verification transition period extended

            The Department of Medical Assistance Services (DMAS) announced they have extended the electronic visit verification (EVV) implementation transition period to ensure providers can successfully comply with the EVV requirements. DMAS has extended this period through March 31, 2020. During this transition period, agency providers will continue to be reimbursed for Anthem HealthKeepers Plus claims that do not meet EVV compliance requirements by HealthKeepers, Inc.

             

            New! Demographic Updates Made Easy

            Anthem HealthKeepers Plus providers should update provider demographic information online via the revised Provider Maintenance Form. Update options include: adding an address location, changing a name or tax ID, provider leaving a group or a single location, adding and updating phone/fax numbers, closing a practice location, and more. Visit the form page to review more update options.

            Provider Maintenance Form


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