News & Announcements

COVID-19 information from Anthem Blue Cross and Blue Shield

Anthem Blue Cross and Blue Shield (Anthem) is closely monitoring COVID-19 developments and how the novel coronavirus will impact our customers and provider partners.

Availity Provider FAQ and Availity Notification

Starting March 9, 2020, Anthem will launch the use of Availity’s Medical Attachment functionality for electronic communications. This new functionality allows providers to upload medical records and itemized bill information electronically instead of through traditional paper communications. This functionality can improve communications for medical record requests and receipt and will not impact the audit program.

Clinical Criteria Web Posting September 2019

On September 19, 2019, the Pharmacy and Therapeutics (P&T) Committee approved the following Clinical Criteria applicable to the medical drug benefit for Anthem Blue Cross. These policies were developed, revised or reviewed to support clinical coding edits.

Prenatal service third-party liability change

The Bipartisan Budget Act of 2018 makes changes to the coordination of benefits process for prenatal services, which formerly received special treatment under Medicaid third-party liability requirements. This law directs Medicaid to apply the standard coordination of benefits rule when processing claims for prenatal services. In accordance, Anthem Blue Cross and Blue Shield (Anthem) will implement these changes effective November 1, 2019.

Personal Care Worker Training

Anthem Medicaid presented the health plan’s precertification and claims filing requirements for Personal Care Workers at the WPSA December 2018 Conference. The PowerPoint can be accessed at the link below.


Personal care agencies, click the link below for instructions on how to sign up for EFT.

Change in AIM Effective Date to April 1

The implementation date has changed to April 1 for Anthem Blue Cross and Blue Shield (Anthem) to transition its Outpatient Rehabilitation Utilization Management (UM) program to AIM Specialty Health® (AIM), a specialty health benefits company. The Outpatient Rehabilitation UM program includes physical, occupational and speech therapy services.

  • Change in AIM Effective Date to April 1

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